Survey Name(Required) First Last Email(Required) Phone(Required)How many times have you used our Element Inspection Services? Only once 2-5 times More than 5 times Not sure If you have used our services only once, could you specify the reason? Did not remember to use again Not satisfied with the services Switched to a different service Other How would you rate the quality of our Home Inspection Services? Excellent Good Fair Poor Very poor Did you find our inspection report detailed and useful? Yes No Somewhat Have you found our inspectors to be professional and courteous in their interactions with you and your clients? Always Most of the time Bit of an alarmist Occasionally Rarely Never What is the number one factor that influences your decision to pick an inspection company? Quality of service Cost Speed of service Detailed report Communication skills of the inspector Other If you have used our services only once, would a regular reminder about our services be beneficial to you? Yes No How do you usually remember which home inspection services to use? (Choose all that apply) Personal notes/reminders Recommendations from clients or colleagues Online search Regular communication or reminders from the inspection service How well do we communicate with you throughout the home inspection process? Extremely well Very well Moderately well Not so well Not well at all How convenient is the scheduling process with our services? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient If we were to introduce a loyalty or referral program, would you be interested in participating? Yes No If you have stopped using our service, what can we do to encourage you to return?Would you like to receive updates and newsletters about our services and industry news? Yes No What kind of reminder or notification would be most effective in helping you remember to use our services? (Multiple choices allowed) Email reminder Phone call Text message Regular newsletter How frequent should our reminders or notifications be to ensure that you remember to use our service without feeling overwhelmed? Once a week Once every two weeks Once a month Quarterly Annually Would you find it helpful if we provided shareable content on social media for your own advertising? This could include basic home how-to guides, inspection tips, and more. Yes No Maybe Do you believe that regular posts and updates from our company on social media would help keep our services top-of-mind for you? Yes No Unsure In your opinion, what is the most effective way we could make our service more memorable?Have you ever referred our services to another agent? Yes No If we provided materials such as branded stationery (pens, notepads) or digital resources (email signatures, social media posts), would this help you remember our service? Yes No Do you think hosting regular workshops or webinars on relevant topics would help you remember our services? Yes No How much of an impact does the personal relationship with our team have on you remembering to use our services?Do you find that seasonal promotions or discounts is helpful? Yes No How likely are you to recommend our services to your clients or colleagues?Very unlikelyUnlikelyNeutralLikelyVery likely Δ
